National Study Released on Customer Satisfaction
Ratings for Insurance Companies
A new national
study of satisfaction ratings conducted by Insure.com provides a
comprehensive view of how consumers feel about the largest auto,
home, health and life insurance companies in the U.S.
In addition to
the survey results, Insure.com has released a
Best Insurance Companies tool which allows consumers to see how
their insurer measures up against the competition when it comes to
customer satisfaction. The tool breaks out five measurements of
satisfaction:
Customer service
Claims experience
Value for the price paid
Percent who plan to renew their policies
Percent who would recommend their companies
“This is the most in-depth
resource available for insurance customer satisfaction scores,” said
Amy Danise, Insure.com’s Editorial Director. “Our analysis lets
consumers gain valuable insight into how the major companies are
performing on five important levels of customer satisfaction.”
Insure.com also awarded its
“People’s Choice Award” to the three highest-scoring insurers in
each line of business included in its study. (Click the headers
below to see the full rankings for each category.)
Insure.com’s analysis of the
customer ratings revealed that insurance consumers are generally
satisfied with their companies:
Most consumers are “completely” or “somewhat” satisfied with their
auto insurers’ customer service.
73 percent are satisfied with home insurance customer service.
63 percent are satisfied with their life insurers’ customer service.
61 percent are satisfied with their health insurance customer
service.
70 percent say they have recommended or would recommend their auto
insurance company. In other categories, people who have
recommended or would recommend their insurers totaled 67 percent
for home insurance, 58 percent for health insurance and 50
percent for health insurance.
*
Indicates the company is an Insure.com "People's Choice Award"
winner.
** The
overall score and overall stars incorporate five customer
satisfaction scores: Customer service, claims service, value for
price paid, percent who will renew and percent who would recommend
the company.
Methodology and disclaimer
Insure.com surveyed more than 4,500 insurance
customers between February and August 2011 for customer service
ratings and reviews. The survey included the top companies by market
share, but not all large companies may be represented due to lack of
data. The top three companies in each category earned Insure.com’s
“People’s Choice Award.”
Insure.com makes reviews freely available via
this site. The views and opinions expressed by users do not reflect
the views and opinions of Insure.com. Insure.com expressly disclaims
any and all liability in connection with the content of any reviews.
About Insure.com
Insure.com is a comprehensive resource of
consumer insurance information and data. The website features
articles, news and tools on auto, home, health and life insurance
topics,
life insurance quotes, and
car insurance comparison tools. Consumers have access to free
car insurance quotes and guidance on finding the right insurance
policy, saving money and solving claims problems. Insure.com is
owned and operated by QuinStreet, Inc. (NASDAQ: QNST), one of the
largest Internet marketing and media companies in the world.
QuinStreet is committed to providing consumers and businesses with
the information they need to research, find and select the products,
services and brands that best meet their needs. The company is a
leader in visitor-friendly marketing practices. For more
information, please visit
QuinStreet.com.
